Home > Policies > Quality Assurance Procedures Quality Assurance Procedures

As a Training Provider, we recognise the importance of making sure that each learner receives a consistently high quality of training from each and every Master Trainer and at each venue where they are trained and assessed (if applicable).

To ensure a consistently high standard of training and assessment across the range of courses offered, we will ensure that we will adhere to the specified criteria in the CIMSPA Code of Practice and Approval Criteria.

Continuous improvement is assured through ongoing monitoring, thus promoting learner and public confidence in the quality of all DL SET Academy certifications and products.

Prompt action is taken to address any weakness identified, and this monitoring forms part of DL SET Academy annual self-assessment activities.

DL SET Academy will also monitor and evaluate the following to better inform our processes:

• malpractice/maladministration events

• reasonable assessment adjustment and special consideration requests

• the nature and number of enquiries, complaints and assessment appeals

• Learner feedback

• Member experience (mystery member in-club audit scores) for signature product classes

 

Quality Assurance Plan

Our Internal Quality Assurance Procedure will include the following tasks to ensure consistency:

1. Identify suitably qualified Internal or Independent Quality Assurers (IQAs) who are responsible for verifying the quality and standards of all of our training programmes.

 

2. Produce a Quality Assurance Sampling Plan that ensures:

• Training and assessments are observed and monitored against the CIMSPA standards by an experienced and qualified Master Trainer/Assessor/Internal Quality Assurer to ensure that there is a consistent level of quality across all of the training and assessments.

• Assessors are sufficiently trained and qualified to make valid and reliable assessment decisions.

• Adequate support and training for inexperienced Master Trainers/Assessors.

• Experienced Master Trainers/Assessors to support less experienced Master Trainers/Assessors.

 

 

3. Quality Assure Assessment Decisions & Assessor Performance (if applicable) and provide written feedback to Master Trainers/Assessors in relation to:

• The extent to which the training and assessment meets the CIMSPA standards in relation to validity, reliability, sufficiency and authenticity.

• Assessment planning, assessing performance and other evidence, making judgements, giving feedback and recording decisions.

• Their competence and development needs.

 

4. Conduct regular meetings with Training and Assessment team to:

• Discuss and agree actions towards standardisation and retain minutes of meetings.

• Review training programme and assessment practice to identify action

plans for development.

• Discuss and agree staff development needs and action plan for implementation.

 

5. Ensure that all existing and newly recruited Master Trainers/Assessors are technically and occupationally competent.

Evidence of the following for Master Trainers/Assessors:

• Observation of teaching, assessment performance and assessment decisions.

• Curriculum Vitae retained for all newly appointed Master Trainers/Assessors.

• Evidence of relevant and current qualifications or certificates in the area they are delivering.

• Where required, evidence of current and relevant Teaching and Assessing qualifications.

• Support staff to achieve relevant qualifications when progression to a Master Trainer or Assessor role is identified as part of their professional development plan.